Carol Shen

Carol Shen, founder of Start Culture Shift, helps leaders build people-centered, high-performing cultures. She advises founders/CEOs, leadership teams and boards on how to embed culture into strategy, paving the way for improved work environments and scalable growth.

Carol has spent over two decades in advisory and leadership roles including 6 years as ILPA Institute curriculum advisor and faculty, Arabella Advisors fractional Chief Learning Officer, Director of Learning & Development at CEB, now Gartner, and non-profit board and executive director roles. Both at CEB, and Mercer HR Consulting, where her career started, Carol developed her expertise in organizational effectiveness and leadership best practices.

With extensive instructional design and teaching expertise, Carol also facilitates workshop experiences and leadership offsites that have a life-long impact on improving work (and personal) relationships, teamwork and accelerating productivity. In her workshops, she brings a cross-functional lens complemented by her roles as a mother of two kids, spouse, business owner, coach, friend and mental health advocate.

Carol has a BA in Industrial/Organizational Psychology from UC Berkeley and MBA from University of Maryland’s Robert H. Smith Business School.